Delivery and returns

DELIVERY

Shipping is free for deliveries in France and abroad.

Delivery will be sent to the address provided in the order. Please be precise when providing a delivery address and check that your name is clearly visible on your letterbox. Any re-shipment caused by a lack of precision in the delivery address will be at the buyer’s expense. Any denial shall not lead to a claim or retraction.

The orders made on www.adelinamars.com website are solely for personal use, and customers or recipients are not permitted to resell all or any portion of the products. . The seller may not be held liable for failure to pay any taxes for which the customer is liable. Because of availability, an order might be delivered in multiple shipments. The customer must check the condition of the products on receipt. If there is any damage, customers must clearly mention their concerns on the delivery note and send a registered letter with a signed-for-delivery acknowledgement to the carrier within three (3) days of receiving the package. The customer must also inform the seller by registered letter with a signed-for-delivery acknowledgement of any transport damage within eight (8) days of receipt. No claims will be accepted if these formalities are not complied with.

Returns

The buyer has 14 days from the date of delivery to return the product to the seller for exchange or reimbursement.
Returned items must be in new condition and in their original packaging, to enable them to be marketed at a later date.
Any item not complying with these conditions will not be refunded or exchanged.
Return shipping costs are at the buyer’s expense.
In the event of loss or damage to the returned parcel, we will not be able to reimburse the order, and the purchaser must make a claim directly with the carrier.